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Customer Profile

EnerNOC is a leading provider of energy management applications and services. They work with commercial, institutional, mining and industrial customers, helping them to use energy more efficiently, thus reducing their costs whilst providing reliable, demand response capacity to utilities and grid operators. EnerNOC energy management solutions integrate with utility / grid operators by using 3G Ethernet connectivity on site for monitoring and control (
M2M One, via the M2M Control Centre, has assisted EnerNOC to access and benefit from the reach and reliability of M2M One’s Network, which is backed by Australia’s largest national 3G network.

Problem and Requirements
In January 2011 EnerNOC looked to expand beyond their US and Canadian markets, by offering their services to customers in Australia (WA). The rollout of their services included connecting hardware to customer electricity meters and the deployment of an entire back-end solution for managing power usage and costs.

EnerNOC had a number of requirements in support of its entry into the Australian energy market including:

• Certainty of 3G data costs,
• Fixed IP addresses on mobile routers with full connection to their Network Operations Centre
in the US,
• A local partner to provision SIMs and support hardware integration, kitting and configuration,
as well as reverse logistics.


To support their entry into the Australian market, EnerNOC selected M2M One on the basis of the comprehensive, scalable solution that they could provide:

• Tailored 3G data plan,
• Complete Fixed IP service, VPN, and secure connectivity to EnerNOC’s
Network Operations Centre,
• Kitting, configuration and provisioning of a Telstra approved ethernet gateway to connect their
metering solution over 3G,
• Use of the Telstra Wireless M2M Control Centre through M2M One to manage and control their
SIM card fleet.
M2M One monitored initial SIM card usage in order to determine the optimal data plans for EnerNOC’s fleet.  Guarantees on cost per SIM ensured the financial risk to the rollout from overuse of the Network was removed.

In selecting M2M One as their partner, EnerNOC was able to successfully enter the Australian market and commence deployment of their energy management applications and services within just a few months, whilst meeting the service expectations of their global HQ.

They did not need to recruit extra specialist staff for the logistics and service functions of their new Australian enterprise and have instead been able to focus on sales and their plans for further expansion both throughout Australia and in New Zealand.

In 2011, EnerNOC rolled out over 100 systems, with more significant volumes forecast over the next 12 months. As a result of the EnerNOC solution, many Australian consumer and business customers are enjoying lower energy charges.