4 July 2018
Libelium recently launched their exclusive certification program for selected members from its distribution channel. This certification allows members to act as an Authorised Technical Service (ATS) in their geographical area, and M2M Connectivity are proud to announce that our engineers are the first Libelium-Certified Authorised Technical Service Providers in Australia.
The program includes an online training course that must be completed to obtain the certification seal as an ATS. “Our distributors have been equipped with the necessary knowledge to offer the same technical service to the customer as Libelium does in Spain,” explained Alicia Asín, Libelium CEO. The first call for participation in the course was restricted to selected partners that have demonstrated long-term experience with Libelium’s technology.
Libelium’s ATS certification authorises M2M Connectivity to act as a delegated technical service, so that RMA cases can be directly resolved without the need for the products to be sent to Spain for repair (except in exceptional cases). Being an Authorised Technical Service in Australia means greater agility in response times, lower management costs, and a better customer experience.
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