Products

M2M Device Management

Remotely register, configure and manage your connected M2M devices at scale.
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What is M2M Device Management

As IoT deployments increase in scale, it is increasingly essential to track, monitor and manage connected device fleets. To ensure your IoT devices are working properly and securely after deployment, requires secure access to the devices, to monitor health, detect and remotely troubleshoot problems, and manage software and firmware updates.

M2M Device Management services make it easy to manage and control your IoT deployment - regardless of scale. You can also organize your devices, monitor and troubleshoot device functionality, query the state of any IoT device in your fleet, and send firmware updates over-the-air (OTA).

Benefits of using M2M Device Management

Efficient Deployment

  • Reduce Deployment costs
  • Improve fleet consistency
  • Simplify deployment process

Simple Management

  • Understand the State of your Fleet of Devices
  • Uncover Connectivity Issues
  • Provide Data for Advanced Troubleshooting

Ease of Upgrades

  • Reduce Ongoing Maintenance Costs
  • Keep Devices Current and Secure
  • Perform Remote Upgrades

Enhancing Reporting

  • Obtain real-time data from configurable dashboards
  • Gain insight/troubleshooting on system status with operational reports
  • Deep dive into fleet performance with rich historical reporting
M2M Device Management Services Continuum

We have a flexible set of device management services to meet your unique requirements. From services to help rapidly deploy and enable your IT department to self-manage; through to a fully managed/outsourced device management solution.

TIER 0
TIER 1
TIER 2
Self-Managed
M2M Service Desk for Device Management

SELF-MANAGED

We can support your business/IT department to implement your vendor device management platform to get your team up to speed fast.

Vendor Device Management Platform
*** Currently available for Sierra Wireless and Robustel IoT deployments

TIER 1 - SUPPORT

24/7 access to engineering expertise:
  • 1800 phone and email access to expert local Engineers during business hours for:
  • Advice on device set-up / configuration
  • Training and assistance
  • Twice yearly device health report
  • Troubleshooting
Additional warranty services:
  • hardware support (including RMA)
Vendor Device Management Platform
*** Currently available for Sierra Wireless and Robustel IoT deployments

TIER 2 - MANAGED

Proactive Monitoring and Reporting Service
  • Daily device health check by Engineers at M2M Connectivity Service Desk with exception reporting on irregularities
  • Monthly device health check report
Advanced Hardware Replacement
  • Commitments to carry inventory to allow fast replacement of faulty devices
Consultancy / Network Planning
  • Access to 2 hours/year of expert service for investigation of network issues
24/7 access to engineering expertise:
  • 1800 phone and email access to expert local Engineers during business hours for:
  • Advice on device set-up / configuration
  • Training and assistance
  • Twice yearly device health report
  • Troubleshooting
Additional warranty services:
  • hardware support (including RMA)
Vendor Device Management Platform
*** Currently available for Sierra Wireless and Robustel IoT deployments
M2M Service Desk Offerings

Our M2M Service desk offering ensures your business has access to the knowledge and expertise to keep your IoT deployment, devices and applications always on and always connected.

M2M Service Desk for Sierra Wireless Environments

Built on Sierra Wireless Airlink® Management platform and available in 'Support' and 'Managed' tiers - the M2M Service Desk ensures that you keep your environment always on, always optimised, always connected.

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M2M Service Desk for Robustel Environments

Built on Robustel Cloud Management Platform (RCMS) and available in 'Support' and 'Managed' tiers - the M2M Service Desk ensures that you keep your environment always on, always optimised, always connected.

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Sierra Wireless Airlink Managment Services (ALMS)

The AirLink® Management Service is a secure cloud-based management solution that makes it easy to deploy, monitor and upgrade any number of gateways and routers remotely.

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Robustel Cloud Management Service (RCMS)

Designed to work hand-in-hand with RobustOS, RCMS unlocks the true potential of Robustel products giving customers the ultimate range of monitoring, management and control functions.

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"We help to keep your workforce and assets, always on. Always connected"
Daryl Chambers
Director at M2M Connectivity
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Why M2M Connectivity?

Our Expertise

We specialise in IoT connectivity for Smart Cities, Smart Utilities, Asset Tracking, Agriculture, Security and emergency applications.. and more.

Our Capabilites

From hardware to solutions - we help businesses to design, deploy and manage their connectivity requirements.

Our People

We have deep engineering expertise in IoT - who ensure you have the best fit soluton for your business.

Our Partnerships

We partner with worlds best carrier and technology vendors, to meet a broad range of industry use cases.