M2M/ IoT Managed Services Overview

Hardware Management Services

M2M Connectivity can assist with hardware management under two contracts; Premium and Elite. This service increases efficiencies and reduces down time by providing fast support and quick hardware swap to minimise the number of trips to
the field.

  • Premium contract offers support during business hours with fast replacement of the hardware
  • Elite contract offers a 24/7 support with advanced replacement and in-field stock.

IoT Data and Plan Services

M2M Design Services supports customers with their wireless data and usage needs. We provide the following services:

  • Plan for design predictability of data spend and developing solutions to minimise data use and costs
  • Integration of separate wireless data networks and plans into single feeds (for example cellular and satellite)
  • Dedicated IP networking services including:

– Point-to-Point fully managed service static IP addresses to your M2M devices

– Remote VPN client solution provides secure access from a laptop or PC 

– VPN (Virtual Private Network) access solution giving a direct line into your private network

– Vendor-specific IP services including Cradlepoint Netcloud

Network Management Services

M2M Design Services team can help you to monitor and manage your IoT network. An IoT network can be deployed using multiple technologies like Sigfox, LoRaWAN, Cellular and Satellite.

Whatever technologies you have chosen to use, M2M Design Services is here to assist you with:

  • Network monitoring and fault detection
  • Monitoring entire ecosystem (device-network-cloud platform)
  • Overall network health and troubleshooting
  • LoRaWAN network management