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M2M Service Desk for Robustel Environments

M2M Device Management

> Device Management > M2M Service Desk for Robustel Environments

Never worry about your Robustel deployment again.

The M2M Service Desk for Robustel environments is designed to help your business free resources and to maintain the best possible IoT application performance. Building upon the Robustel Cloud Management Platform (RCMS) we've integrated our systems, tools, people and process to provide proactive service layer which delivers your users the best possible user experience.

The single-point-of-contact ensures IT departments get the most out of the RCMS platform, whilst providing a level of security and confidence in services optimisation and continuity- through ease of deployment, ongoing management of devices, upgrades and enhanced reporting. Available in 'Support' and 'Managed' tiers - the M2M Service Desk ensures that you keep your environment always on, always optimised, always connected.

Services Packages
Built on the Robustel Cloud Management platform and available in 'Support' and 'Managed' tiers - the M2M Service Desk ensures that you keep your environment always on - always optimised - always connected.
TIER 1 | SUPPORT
TIER 2 | MANAGED

24/7 access to engineering expertise:

  • 1800 phone and email access to expert local Engineers during business hours for:
  • Advice on device set-up / configuration
  • Training and assistance in using ALMS
  • Twice yearly device health report
  • Troubleshooting
  • Support from global Sierra Wireless team outside hours

Additional warranty services:

  • Robustel hardware support (including RMA)
  • Extended hardware warranty

Proactive Monitoring and Reporting Service

  • Daily device health check by Engineers at M2M Connectivity Service Desk with exception reporting on irregularities
  • Monthly device health check report

Advanced Hardware Replacement

  • Commitments to carry inventory to allow fast replacement of faulty devices

Consultancy / Network Planning

  • Access to 2 hours/year of expert service for investigation of network issues

24/7 access to engineering expertise:

  • 1800 phone and email access to expert local Engineers during business hours for:
  • Advice on device set-up / configuration
  • Training and assistance in using ALMS
  • Twice yearly device health report
  • Troubleshooting
  • Support from global Sierra Wireless team outside hours

Additional warranty services:

  • Robustel hardware support (including RMA)
  • Extended hardware warranty
Robustel Cloud Management Platform (RCMS)
About the Robustel Cloud Management Platform (RCMS)
At the foundations of the M2M Service Desk for Robustel environments is the Cloud Management Platform
Robustel Cloud Manager Service (RCMS) is designed from the ground-up to empower Robustel customers to build their IoT Solution(s) in a manner that is scalable, cost effective and can evolve quickly with the market.
Designed to work hand-in-hand with RobustOS, RCMS unlocks the true potential of Robustel products giving customers the ultimate range of monitoring, management and control functions.

With it’s modular design RCMS enables new APPs to be added to the platform without interfering with core behavior, to create new functionality and allow for integration with third-party software.
Related Services

M2M Service Desk for Sierra Wireless Environments

Built on Sierra Wireless Airlink® Management platform and available in 'Support' and 'Managed' tiers - the M2M Service Desk ensures that you keep your environment always on, always optimised, always connected.

Learn More
"We help to keep your workforce and assets, always on. Always connected"
Daryl Chambers
Director at M2M Connectivity
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Why M2M Connectivity?

Our Expertise

We specialise in IoT connectivity for Smart Cities, Smart Utilities, Asset Tracking, Agriculture, Security and emergency applications.. and more.

Our Capabilites

From hardware to solutions - we help businesses to design, deploy and manage their connectivity requirements.

Our People

We have deep engineering expertise in IoT - who ensure you have the best fit soluton for your business.

Our Partnerships

We partner with worlds best carrier and technology vendors, to meet a broad range of industry use cases.