Products

M2M Service Desk for Sierra Wireless Environments

M2M Device Management

> Device Management > M2M Service Desk for Sierra Wireless Environments

Never worry about your Sierra Wireless deployment again.

The M2M Service Desk for Sierra Wireless environments is designed to help your business free resources and to maintain the best possible IoT application performance. Building upon the Sierra Wireless Airlink Management Service(ALMS) we've integrated our systems, tools, people and process to provide proactive service layer which delivers your users the best possible user experience.

The single-point-of-contact ensures IT departments get the most out of the ALMS platform, whilst providing a level of security and confidence in services optimisation and continuity- through ease of deployment, ongoing management of devices, upgrades and enhanced reporting. Available in 'Support' and 'Managed' tiers - the M2M Service Desk ensures that you keep your environment always on, always optimised, always connected.

Services Packages
Built on the Sierra Wireless Airlink Management platform and available in 'Support' and 'Managed' tiers - the M2M Service Desk ensures that you keep your environment always on - always optimised - always connected.
TIER 1 | SUPPORT
TIER 2 | MANAGED

24/7 access to engineering expertise:

  • 1800 phone and email access to expert local Engineers during business hours for:
  • Advice on device set-up / configuration
  • Training and assistance in using ALMS
  • Twice yearly device health report
  • Troubleshooting
  • Support from global Sierra Wireless team outside hours

Additional warranty services:

  • Sierra Wireless hardware support (including RMA)
  • Extended hardware warranty
Built on Sierra Wireless Airlink Management Platform (ALMS)
TIER 2 | MANAGED

Proactive Monitoring and Reporting Service

  • Daily device health check by Engineers at M2M Connectivity Service Desk with exception reporting on irregularities
  • Monthly device health check report

Advanced Hardware Replacement

  • Commitments to carry inventory to allow fast replacement of faulty devices

Consultancy / Network Planning

  • Access to 2 hours/year of expert service for investigation of network issues

24/7 access to engineering expertise:

  • 1800 phone and email access to expert local Engineers during business hours for:
  • Advice on device set-up / configuration
  • Training and assistance in using ALMS
  • Twice yearly device health report
  • Troubleshooting
  • Support from global Sierra Wireless team outside hours

Additional warranty services:

  • Sierra Wireless hardware support (including RMA)
  • Extended hardware warranty
Built on Sierra Wireless Airlink Management Platform (ALMS)
Sierra Wireless Airlink Management Platform (ALMS)
About the Sierra Wireless Airlink® Management Platform (ALMS)
At the foundations of the M2M Service Desk for Sierra Wireless environments is the Airlink Management Platform.
The AirLink® Management Service is a secure cloud-based management solution that makes it easy to deploy, monitor and upgrade any number of gateways and routers remotely.

Secure, Cloud-based, Device Management for your AirLink ALEOS devices.

AirLink Management Services (ALMS) powered by AirVantage® is an application that makes managing thousands of gateways as easy as ten. Users can remotely configure, deploy, and monitor their AirLink gateways over-the-air.

An off-the-shelf, hosted application tool ALMS enables Sierra Wireless customers to quickly and easily deploy a remote management solution for their ALEOS powered AirLink gateways and routers. By leveraging a cloud-based platform, ALMS enables users to manage one AirLink device or thousands from anywhere with an internet connection.

AirLink Management Services significantly reduces barriers that have traditionally prevented customers from deploying a true remote management solution. By leveraging a cloud computing model, Sierra Wireless has eliminated the need for any software to download and gives the customer a very quick set-up experience. Customers can have their remote management solution set-up and working instantaneously.

Related Services

M2M Service Desk for Robustel Environments

Designed to work hand-in-hand with RobustOS, RCMS unlocks the true potential of Robustel products giving customers the ultimate range of monitoring, management and control functions.

Learn More
"We help to keep your workforce and assets, always on. Always connected"
Daryl Chambers
Director at M2M Connectivity
Connect with an #IoTexpert

Gain clarity with an IoT Satellite Readiness Assessment

Schedule a call with one of our #IoTexperts now, to discover how you can accellerate design and deployment of your connectivity solution.

Email Address
Schedule now
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Why M2M Connectivity?

Our Expertise

We specialise in IoT connectivity for Smart Cities, Smart Utilities, Asset Tracking, Agriculture, Security and emergency applications.. and more.

Our Capabilites

From hardware to solutions - we help businesses to design, deploy and manage their connectivity requirements.

Our People

We have deep engineering expertise in IoT - who ensure you have the best fit soluton for your business.

Our Partnerships

We partner with worlds best carrier and technology vendors, to meet a broad range of industry use cases.